Paki Daw Privacy Policy

1. Who We Are and How Roles Work

Paki Daw operates a hyper-local digital marketplace for errands and tasks such as Pabili, Padala, and Paayos. Requesters may post tasks, and Partners may submit offers or perform approved tasks according to the applicable app flow.

Paki Daw Information Technology Services remains responsible for platform-wide policies, application configuration, data governance, official brand assets, access controls, and final platform decisions. We may use authorized personnel and contractors to perform limited duties, including Support, territory-based Local Operators, Bookkeepers, technical personnel, and professional advisers.

Local Operators are authorized territory-based personnel under a separate written arrangement. They are not automatically franchisees, employees, co-owners, or legal agents of Paki Daw. Their access is limited to the minimum information needed for approved recruitment, administrative Partner pre-screening, local operations, customer support, reporting, and incident escalation.

2. Information We Collect

We collect information that is reasonably necessary for account operation, task facilitation, safety, fraud prevention, customer support, financial recording, service improvement, and compliance with applicable obligations. The exact information collected depends on the features you use.

For all users and website visitors

• Account and contact information: Information such as your name, phone number, email address, profile information, and account status when you register or communicate with us.
• Device and technical information: Device model, operating system, app version, crash or diagnostic information, IP address, device identifiers, and push-notification tokens where needed for compatibility, security, notifications, and troubleshooting.
• Usage and analytics information: Pages viewed, app or website actions, approximate technical information, campaign source, and performance events collected through configured analytics or advertising tools.
• Communications: Messages, support requests, reports, feedback, and other information you send to Paki Daw or through the Service.

For Requesters

• Phone number: Used for account verification, security, service-related communication, and support.
• Task information: Task title, description, budget or offer preferences, pickup and drop-off or service locations, notes, dates, and other details you provide for a task.
• Location information: Location information may be used to show relevant Partners, estimate distance, support task matching, display task progress, improve safety, and provide location-based service updates. The app may request foreground or other location access only for features that require it and according to the permission screen presented to you.
• Camera and photos: Photos you choose to upload, such as an item reference, grocery list, delivery item, or repair issue.
• Verification information: A selfie or live photo may be requested for a stated safety or account-verification workflow.

For Partners

• Identity and contact information: Name, phone number, profile information, and information needed to contact or verify a Partner.
• Application documents: Depending on the Partner category, documents may include a government ID or driver's license, NBI, police or barangay clearance, business documents, vehicle registration documents, permits, and related information submitted for administrative screening.
• Vehicle and service information: Vehicle type, model, plate information where applicable, service category, skills, coverage area, and availability.
• Task and location information: Location data while actively engaged in an applicable task, offer information, task status, and live tracking information needed for Requester updates and safety.
• Proof-of-service photos: Photos that a Partner chooses to upload for item condition, delivery completion, repair progress, or other task verification. These may be shared with the relevant Requester when needed for the task.

3. How We Use Information

• To provide and manage the Service: Create accounts, publish and match tasks, show applicable offers, support communication, coordinate task status, and provide features such as tracking or proof of service.
• For safety and security: Verify relevant account or Partner information, prevent fraud and abuse, identify potentially unsafe or prohibited activity, investigate complaints, and enforce applicable policies.
• For Support: Respond to tickets, troubleshoot technical issues, provide approved app guidance, and communicate confirmed status.
• For local operations: Support approved territory recruitment, administrative Partner pre-screening, Partner orientation, local demand analysis, incident escalation, and territory reporting.
• For financial records: Record and reconcile applicable platform-fee activity, approved commissions, reimbursements, refunds, adjustments, invoices, and related company records. Unless the app expressly states otherwise, a service fee agreed directly between a Requester and Partner may be paid directly between them and may not pass through a Paki Daw account.
• To improve the Service: Diagnose bugs, analyze usage, evaluate performance, develop features, and improve user experience.
• To communicate: Send OTPs, push notifications, service updates, security alerts, support messages, and other communications related to the Service. Marketing communications may be subject to applicable controls and preferences.
• For legal and compliance purposes: Respond to lawful requests, protect users and the public, maintain records, resolve disputes, and enforce our agreements.

4. Selfies, Face Detection, and Automated Assistance

Where required for a stated safety or account-verification purpose, Paki Daw may request a selfie or live photo. We may use a third-party image-analysis service, such as Google Cloud Vision API, to check whether a usable human face is present in the submitted image. This face-presence check is not intended to perform facial-recognition matching against a database or create a facial- recognition template.

Paki Daw may also use automated tools to flag possible scams, fraud, unsafe requests, abuse, or technical anomalies in task information. These tools are intended as screening or decision-support mechanisms. A flag is not by itself a final finding, and we aim not to use an automated tool as the sole basis for a material approval, rejection, suspension, deactivation, or denial of a user request. Where appropriate, an authorized human reviewer may examine relevant facts, subject to safety, fraud-prevention, privacy, and legal constraints.

5. How We Share Information

We do not sell your personal information. We share information only when reasonably necessary for the purposes described in this policy, with appropriate access restrictions and safeguards.

• Between Requesters and Partners: We may share task details, relevant locations, necessary contact or profile information, offers, status, uploaded photos, proof of service, and tracking information needed to perform or monitor a task. We aim to limit the information shared to what is relevant to the applicable task.
• With authorized territory-based personnel: Local Operators may receive limited, territory-scoped access to information needed for approved recruitment, administrative Partner pre-screening, local operations, customer support, reporting, or incident escalation. We do not provide them with unrestricted access to complete user accounts, unrelated territories, passwords, OTPs, payment credentials, or all Partner documents by default.
• With Support personnel: Authorized Support personnel may access the minimum information needed to respond to tickets, troubleshoot ordinary app issues, and communicate status. Support personnel are not authorized to request passwords, OTPs, API keys, or unnecessary identity documents.
• With Bookkeepers and financial personnel: Authorized Bookkeepers or financial personnel may access the minimum financial records and supporting documents needed for recording, reconciliation, commission preparation, reimbursement review, and management reporting.
• With service providers: We may use providers for hosting, databases, storage, mapping, image analysis, SMS, push notifications, communications, analytics, advertising measurement, security, and technical support. These providers should process information only for documented services and under appropriate contractual, confidentiality, and security controls.
• With professional advisers: We may share relevant information with lawyers, accountants, privacy professionals, auditors, or other advisers when reasonably necessary for legal, tax, accounting, privacy, security, or dispute matters.
• For legal and safety reasons: We may disclose information when required by law or legal process, or when reasonably necessary to protect the rights, property, safety, or security of Paki Daw, our users, or the public.

6. Access Controls and Data Security

We use reasonable and appropriate organizational, physical, and technical safeguards proportionate to the type of information and the risks of processing. Controls may include role-based and territory-scoped permissions, least- privilege access, individual accounts, authentication controls, access reviews, secure storage and transmission, logging where feasible, device security, confidentiality obligations, and secure deletion or anonymization.

Authorized personnel and contractors receive access only when needed for their assigned duties. They must use approved Company-controlled systems and must not copy personal information to personal galleries, public chats, personal cloud storage, or unapproved devices. Access may be suspended when a device is lost, a credential is compromised, or unauthorized access is suspected.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a security incident or personal-data breach, we will assess it, take reasonable containment and remediation steps, and provide notices required by applicable law and our incident-response procedures.

7. Data Retention and Deletion

We retain information only for as long as reasonably necessary for the purpose for which it was collected, account operation, safety, fraud prevention, dispute resolution, financial or tax records, legal obligations, and other documented lawful purposes. Retention periods may differ by data category.

• Account and profile data: Generally retained while the account is active. After deletion, information may be deleted, anonymized, or restricted where continued retention is necessary for a documented lawful purpose.
• Selfies and verification images: Retained only for the documented verification, safety, fraud-prevention, or dispute purpose and securely deleted according to the applicable retention schedule, subject to a documented legal hold or active investigation.
• Partner application documents: Retained only while needed for authorized screening, an active Partner relationship, a safety or fraud investigation, dispute resolution, or a documented legal/accounting purpose.
• Location, task, and proof-of-service data: Retained for the active task and a defined post-task period needed for support, safety, disputes, service improvement, or lawful records.
• Financial and commission records: Retained according to the applicable accounting, tax, audit, and business-record requirements confirmed with our accountant or tax professional.
• Support and incident records: Retained for a period based on the nature and severity of the issue, including the need to investigate, resolve disputes, protect users, and document security actions.

When deletion is requested, public profile information may be anonymized or removed from public view first. Some records may remain restricted or retained where necessary for an active transaction, fraud or safety investigation, legal obligation, accounting record, dispute resolution, or other lawful purpose.

8. Your Rights and Privacy Requests

Subject to applicable law and reasonable verification, you may request access to, correction of, deletion or blocking of, or information about the processing of your personal data. You may also raise an objection or privacy concern.

You may request account deletion directly in the Paki Daw app by navigating to Profile > Delete Account, or through our Account Deletion Request Page. For other privacy requests, contact us at [email protected].

We may ask for information needed to verify your identity and protect the account from unauthorized requests. We will review and respond according to applicable law and our internal procedures. Some requests may be limited where necessary to protect another person's privacy, preserve evidence, prevent fraud, maintain security, comply with legal obligations, or resolve an active dispute.

9. Website Analytics, Cookies, and Advertising Tools

Our website may use analytics, performance, and advertising-measurement tools, such as Vercel Analytics and Meta-related tools, depending on the actual page configuration. These tools may process technical information, page views, referral or campaign information, and website actions to understand performance and measure marketing campaigns.

The exact cookies, identifiers, retention settings, and opt-out controls depend on the tools enabled on the relevant page. You may manage browser cookie settings and available advertising preferences through the relevant platform. We will update this policy or provide a layered notice when a feature requires additional disclosure or choice.

10. Children's Privacy

The Service is not intended for children who are not legally able to use the Service under applicable law. We do not knowingly collect personal information from children for purposes that are not permitted by law. If you believe a child has provided personal information to us, contact us so we can assess and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the Last Updated date. For material changes, we may provide an additional notice through the app, website, or another reasonable communication channel.

12. Contact Us

For questions, privacy requests, or privacy complaints, contact:

Paki Daw Information Technology Services
Email: [email protected]

Replace or supplement this contact information with the company's designated Data Protection Officer or formal privacy office details once appointed and confirmed.