Paki Daw Privacy Policy
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information when you use the Paki Daw application and website ("Service"), operated by Paki Daw Information Technology Services ("we," "us," or "our").
Last Updated: August 29, 2026
1. Information We Collect
To provide and improve our Service, we collect the following types of information:
For All Users (Requesters, Partners, and Website Visitors):
- Device Information: We collect device-specific information such as your hardware model (device brand and model), operating system version, and unique device identifiers (e.g., push notification tokens). This is strictly used to ensure app compatibility, deliver push notifications reliably, and troubleshoot technical issues.
- Identity Verification Data (Selfies): To ensure the safety of our community and prevent fraud, we require you to take a live photo (selfie) of your face using your device's camera. This is required for Requesters posting specific tasks (e.g., "Pabili") and for Partners during their application or first bid.
- Usage Data and Analytics: When you visit our website, we use tracking technologies like the Meta (Facebook) Pixel and Vercel Analytics. This collects information such as your IP address, browser type, pages visited, and actions taken on our site. Note that Vercel Analytics is designed to be privacy-friendly and tracks general website performance without using tracking cookies.
For Requesters (Users posting tasks):
- Phone Number: We use your phone number to verify your account via SMS One-Time Password (OTP) and for communication related to your tasks.
- Location Data: We only collect your precise location at the moment you create and post a task. This information is used to:
- Allow Partners to calculate their distance to you or the service location.
- Enhance security and prevent fraudulent activity.
- Display your location on the map relative to the task for the assigned Partner.
- Camera and Photos: We may request access to your camera or photo gallery if you choose to upload photos of items to be purchased or issues that need repairing (e.g., a broken pipe).
For Partners (Users fulfilling tasks, including Riders, E-Bikers, and Handymen):
- Personal Information: Your full name is manually collected by our support team from your submitted Driver's License or Valid Government ID for identity verification.
- Phone Number: Used for account verification and communication.
- Application Documents:
- Driver's License or Valid Government ID
- Vehicle Registration (OR/CR) (Required for Motorcycle Delivery Riders only)
- NBI, Police, or Barangay Clearance
- Vehicle Information: Vehicle type (Motorcycle or E-Bike), model, and plate number (if applicable).
- Live Location Data: Your location is tracked while you are actively engaged in a task (from acceptance to completion). This is essential for the Requester to track the progress of their task or your arrival in real-time.
- Camera and Photos (Proof of Service): We request access to your device's camera and photo gallery. This allows you to take and upload photos as proof of item condition, repair progress ("Before" and "After" photos), or successful task completion. These photos are shared with the Requester for verification purposes and are stored securely on our servers.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage the Service: To create and manage user accounts, facilitate deliveries and repairs, process payments, and enable communication between users.
- For Safety and Security: To verify user identities, prevent fraud and abuse, resolve disputes, and enforce our policies. We use a secure third-party service (Google Cloud Vision API) to process your selfie solely for "Face Detection" (to confirm a human face is present in the photo). We do not use facial recognition to match your face against a database or extract biometric templates. Our AI-powered scam detection system also analyzes task titles and descriptions to identify potentially risky activities.
- To Improve Our Service: To understand how our users interact with the app, to conduct research and analysis for improving the user experience, to troubleshoot device-specific bugs, and to develop new features.
- To Communicate with You: To send you service-related notifications (including push notifications), updates, security alerts, and support messages.
- For Marketing and Analytics: We use website usage data collected via pixels and analytics tools to measure the effectiveness of our advertising campaigns and understand website traffic.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Between Users: To facilitate a task, we share necessary information between the Requester and the Partner, such as names (for Partners), task details, uploaded photos, and locations relevant to the task.
- With Authorized Local Operators: Paki Daw operates in various cities through independent "Local Operators" (franchisees). If you use the Service within a specific territory, your account information, application documents, and transaction history are shared with the authorized Local Operator of that territory solely for the purpose of managing local operations, partner approval, and customer support.
- With Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as cloud hosting (Supabase), mapping services, AI analysis (including Google Cloud Vision API for face detection), communication services, and analytics providers (such as Meta Platforms, Inc. and Vercel Inc. for website analytics). These providers only process data according to our strict instructions.
- For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Paki Daw, our users, or the public.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights, Account Deletion, and Data Retention
You have the right to access, update, or delete your personal information.
- Account Deletion: You can request to permanently delete your account and associated data directly within the Paki Daw app (by navigating to Profile > Delete Account) or by visiting our Account Deletion Request Page.
- Data Anonymization & Retention: When you request account deletion, your public profile (name, avatar) is immediately anonymized and removed from public view. However, for the safety of our community, fraud prevention, and dispute resolution, we securely retain transaction logs and your phone number for up to 90 days before permanent deletion, in compliance with local laws and Google Play safety guidelines.
- Selfie Data Retention: Selfies that fail the face detection check are immediately deleted from our servers. Successfully verified selfies are stored securely as proof of identity verification and are permanently deleted when you request account deletion.
- Opting Out of Tracking: You can manage your cookie preferences through your browser settings or opt-out of personalized advertising through your Facebook account settings.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@pakidaw.app.