Paki Daw Privacy Policy
Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding your information when you use the Paki Daw application ("Service").
Last Updated: May 4, 2026
1. Information We Collect
To provide and improve our Service, we collect the following types of information:
For Requesters (Users posting tasks):
- Phone Number: We use your phone number to verify your account via SMS One-Time Password (OTP) and for communication related to your tasks.
- Location Data: We only collect your precise location at the moment you create and post a task. This information is used to:
- Allow Riders to calculate their distance to you.
- Enhance security and prevent fraudulent activity.
- Display your location on the map relative to the task for the assigned Rider.
For Riders (Users fulfilling tasks):
- Personal Information: Your full name is manually collected by our support team from your submitted Driver's License for identity verification.
- Phone Number: Used for account verification and communication.
- Application Documents:
- Driver's License
- Vehicle Registration (OR/CR)
- NBI or Police Clearance
- Vehicle Information: Vehicle model and plate number.
- Live Location Data: Your location is tracked while you are actively engaged in a task (from acceptance to completion). This is essential for the Requester to track the progress of their task in real-time.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage the Service: To create and manage user accounts, facilitate tasks, process payments, and enable communication between users.
- For Safety and Security: To verify user identities, prevent fraud and abuse, resolve disputes, and enforce our policies. Our AI-powered scam detection system may analyze task titles and descriptions to identify potentially risky activities.
- To Improve Our Service: To understand how our users interact with the app, to conduct research and analysis for improving the user experience, and to develop new features.
- To Communicate with You: To send you service-related notifications, updates, security alerts, and support messages.
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Between Users: To facilitate a task, we share necessary information between the Requester and the Rider, such as names (for Riders), task details, and locations relevant to the task.
- With Service Providers: We may share information with third-party vendors and service providers that perform services on our behalf, such as cloud hosting (Supabase), mapping services, and communication services.
- For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we have a good faith belief that disclosure is reasonably necessary to protect the rights, property, or safety of Paki Daw, our users, or the public.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the right to access, update, or delete your information through your account settings. If you wish to terminate your account, please contact our support team. Please note that we may retain certain information as required by law or for legitimate business purposes.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at: support@pakidaw.com.